Privacy Policy
Last updated: April 14, 2026
Visita247, operated by Marble Sync (Pty) Ltd ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the Visita247 mobile application and web platform.
1. Information We Collect
We collect the following types of information:
- Account information: Your name, email address, and phone number when you register.
- Property information: Details of properties you are associated with as a resident.
- Visitor information: Names and contact details of visitors you pre-register.
- Visit records: Dates, times, and status of visits created through the app.
- Device information: Device type, operating system, and push notification tokens for sending alerts.
- Usage data: App interaction data used to improve the service.
2. How We Use Your Information
- To create and manage your account and property access.
- To process and track visitor registrations and entry requests.
- To send push notifications about visitor arrivals and gate events.
- To maintain visit history and access logs for your security.
- To improve the performance and reliability of the Visita247 platform.
- To comply with applicable legal obligations, including South Africa's POPIA.
3. Sharing of Information
We do not sell your personal information. We share information only in the following circumstances:
- Security personnel: Visitor entry codes and registration details are shared with the security team at your registered property to facilitate gate access.
- Property administrators: Property managers can view visit records associated with their property.
- Service providers: We use trusted third-party services (such as cloud hosting and notification providers) who process data on our behalf under strict data protection agreements.
- Legal requirements: When required by law or to protect the rights and safety of our users.
4. Data Storage and Security
Your data is stored on secure servers. We use industry-standard encryption (TLS) for all data in transit and implement access controls to protect data at rest. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse of your information.
5. Data Retention
We retain your account and visit data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@visita247.com.
6. Your Rights
Under South Africa's Protection of Personal Information Act (POPIA) and applicable data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain types of processing.
- Lodge a complaint with the Information Regulator (South Africa).
To exercise any of these rights, contact us at support@visita247.com.
7. Children's Privacy
Visita247 is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of the service after changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@visita247.com
- Website: www.visita247.com